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This course can no longer be booked.

Conflict Mgmt & Difficult Conversations

Master the emotionally charged encounter! Responding to the current landscape!

  • Ended
  • 250 US dollars
  • Plimoth Grist Mill

Service Description

Intended audience: front desk personnel, principals, assistant principals, teachers, athletic directors, team chairs, psychologists, department heads, directors, and guidance counselors. Attendees will: • Develop communication skills to navigate difficult people • Quell tempers and control the conversation • Master the art and science of conflict management • Learn the six elements of mastering difficult conversations • Employ deescalation techniques to specific situations • Recognize fear-based behavior and resistance • Apply explicit strategies to five difficult personality types • Practice difficult conversations and apply defusion strategies for the angry, passive-aggressive, or hostile adversary (parent, colleague, staff, boss, or student)

Cancellation Policy

To cancel your booking, please email one week before scheduled workshop.

Contact Details

  • Plimoth Grist Mill, 6 Spring Lane, Plymouth, MA, USA


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