Master the art and science of conflict management (Judy Ringer, Simon Sinek's FBI, R-A-I-S-E, and Sullivan.
Develop communication skills to navigate difficult people.
Learn the six elements of mastering difficult conversations.
Employ deescalating techniques to common scenarios.
Recognize fear-based behavior and resistance.
Apply specific strategies to five difficult personality types.
Practice difficult conversations for mediations, complaints, and evaluation conferences
Upcoming Sessions
Cancellation Policy
To cancel your booking, please email teresasullivan@edleaderu.com one week before scheduled workshop.
