Difficult Conversations

Service Description

• Master the art and science of conflict management • Workshop the strategies of Sinek’s F-B-I, Judy Ringer, Fisher, R-A-I-S-E, and Stoic. • Develop communication skills to navigate difficult people. • Learn the six elements of mastering difficult conversations. • Employ de-escalating techniques to common scenarios. • Practice difficult conversations for mediations, complaints, and evaluation conferences.