Difficult Conversations - Effective Conf

Service Description

Master the art and science of conflict management (Judy Ringer, Simon Sinek, Jefferson Fisher and Terri Sullivan). Develop communication skills to navigate difficult people. Learn the six elements of mastering difficult conversations. Employ deescalating techniques to common scenarios. Recognize fear-based behavior and resistance. Apply specific strategies to five difficult personality types. Practice difficult conversations for mediations, complaints, and evaluation conferences ** Intended for adult-to-adult interactions